Terms and Conditions

This document describes the Terms and Conditions of use of the gapthemind.ro site, the Terms and Conditions of the game reservation, as well as the Terms and Conditions of the participation in the games organized by GAP THE MIND ESCAPE ROOMS S.R.L. 

By simply displaying this document on the website www.gapthemind.ro, it is presumed that all customers / users have read all the rules presented in it, which content they have read and fully understood. They also express their consent to compliance with all the obligations provided in the document, prior to booking and participating in any of the escape rooms / games organized by GAP THE MIND ESCAPE ROOMS SRL.

1. Site policy

GAP THE MIND ESCAPE ROOMS S.R.L. (Company or GtM) is Romanian legal entity based in Popești Leordeni, str. Maica Tereza no. 11, Corp 4, Ilfov County, registered at the Trade Register under no. J23 / 2985/2020, CUI: 42807430, telephone 0771.598.389, email address contact@gapthemind.ro. The company operates at the office located in Bucharest, str. Traian no. 42, sector 3.

The company has the exclusive right to manage the site www.gapthemind.ro as well as the intellectual property rights over its entire content.

The content of the Site refers to each element of text, image, audio-video, arrangement in the page, coding elements that can be found on www.gapthemind.ro. Regarding the content of the Site, the copying, reproduction and use of the content in its own interests, without the express, prior and written consent of the Company, are strictly prohibited and are punishable by law.

The company offers the User limited access on the website www.gapthemind.ro, in personal interest - making reservations or information. The user has no right to download or modify the site in whole or in part, to reproduce in whole or in part the site, to copy, sell / resell or exploit the site in any other way, without the prior written consent of the Company.

Accessing or visiting the Site, of any page in it, constitutes a full and unconditional acceptance of the Terms and Conditions, as well as any provision thereof. The non-acceptance of this Document or any of its provisions attracts the obligation of the person concerned to immediately stop accessing the Site.

The Company reserves the right to modify or update at any time the content of the Site, its operation, the type of information displayed on the Site, as well as the Terms and Conditions, without prior notice to the User and without the need for an express consent of the User concerned.

The changes will be made known to the User by simply posting them on the Site and will be considered as accepted by the User if he continues to use the service after their display on the Site.

It is the User's duty to periodically visit this Document to verify the Terms and Conditions that he is obliged to comply with.

The user has the following obligations:

a) will not modify, distribute, copy, transmit, display, publish, reproduce, license, create derivative works, transfer or sell any information or services obtained from or through this Site, except in accordance with the Terms and Conditions, as well as with the applicable legislation.

b) will not engage in and will not allow the activity of cracking, hacking or attacks in the category of "refusal of service" (i.e. interference with the service, relating to any user, network or server). Users who violate the security of systems or networks may be prosecuted in accordance with applicable civil and criminal provisions.

Under no circumstances will the Company be liable for any direct or indirect losses arising out of or in connection exclusively with, in any way, the use or performance of this Website or websites in connection with it.

Any complaint or dissatisfaction with the operation of the Site must be sent in writing to the e-mail address contact@gapthemind.ro. The company will investigate the complaint within 30 days of receipt.

Any conflict between Users and the Company will be resolved amicably, by agreement between the parties.

If the conflict is not resolved amicably, the jurisdiction shall lie with the courts of Bucharest.

The interpretation and application of the Terms and Conditions will be made according to Romanian law. In case of contradictions between the Romanian version and any other language, the Romanian version will prevail.

Personal data is protected in accordance with applicable law. The Company's privacy policy is also available on the website in the appropriate section.

The user assumes that the use of the service provided by the Site will be made only in good faith and in accordance with applicable law.

2. Description and rules of the escape room game

An escape room is a real-life experience in which players interact, for a limited amount of time (usually between 60 and 90 minutes), physically with logic puzzles and scenery specially built to create a themed atmosphere, based on based on the collective knowledge of the group, on the intelligence to discover clues, solve puzzles and go through the story.

In addition to escape room games, the organizer can offer the public / interested customers other fun activities such as treasure hunts, or corporate events according to customer requirements based mainly on intellectual-recreational activities such as those found in an escape room.

In order to participate in any of the escape room games made available to customers by the Company, it is necessary to make a valid reservation on the website www.gapthemind.ro. 

Usually, the reservation of a game is free, but the organizer can establish the obligation to pay in advance for some activities / services offered. The price can be paid either online or at the time of the players' presentation at the date and time set in the reservation, before the start of the game. Cancellation of a reservation is also free, being an exclusive right of players, but cancellation in less than two hours before the start of the game gives GTM the right to restrict subsequent reservations for the same person. Also, the cancellation of a pre-paid online reservation can be done no later than 24 hours before the time set for the start of the game / activity.

The price of each game / activity provided by the organizer is visibly displayed in RON / LEU on the website in the "Prices" section.

In order to make a reservation it is necessary to communicate some personal data. The company assumes compliance with all legal rules on the protection of personal data, as provided in current legislation. For more details, see the Privacy Policy section.

By making a reservation, all team members assume that they have read and understood this regulation, and that they have full responsibility for violating the rules set out in this document.

The number of participants / players in the Company escape room game differs from room to room and will be visibly displayed on the site for each game. However, it cannot be less than 2 people or more than 6 people.

The games organized by GTM are addressed only to people over the age of 14 years. The refusal of identification by any participant entitles GTM to prohibit him access to the game. As an exception, children over the age of 10 are only allowed to participate if they are accompanied by at least one adult who will enter the room with them as a member of the game team and who will assume their supervision.

All games organized by GTM do not require in any form the use of physical force or other violent or aggressive methods, these being strictly prohibited during the game. Also, solving puzzles does not involve altering or destroying existing furniture in the room, installations or decorative objects. 

Destruction or bringing into disuse of any object in the room entitles GTM to the following actions: immediate interruption of the game, removal of the entire team from the game, imputation of the damage caused and unrealized gains consisting of future reservations that cannot be honoured until when repairing damaged objects.

The game rooms made by GTM have been made in compliance with all precautions in order to prevent any accidents. In this regard, there are no elements or objects harmful or dangerous to the physical integrity of the players inside any room. Also, all participants receive a brief training on their safety before the start of the game. 

Players assume full responsibility for any physical or mental suffering that may occur during a game and are caused by their voluntary or involuntary actions or inactions.

It is recommended that players arrive at the location indicated on the site 15 minutes before the time set by reservation, time required to describe the game, train them in the rules of conduct inside the room, safety and health rules and rules on fire prevention. 

Delays in the time set by booking may result in either reducing the playing time of the team concerned by the corresponding number of minutes or cancelling the booking if the actual remaining playing time is less than half the maximum time set for the game. Reducing the playing time of a team that is late does not mean reducing the price to be paid.

Access to the game under the influence of alcohol or drugs is not permitted. In such cases, the organizers reserve the right to cancel or interrupt the game immediately without reimbursing its value. It is also not allowed access with alcoholic beverages or narcotics inside the GTM locations.

Video recording and photography are strictly prohibited inside the game rooms. In case of non-compliance with these rules, the game will be interrupted immediately by the organizers without refunding the price, and players can be held liable for violating the legal provisions on the protection of intellectual property and copyright.

The participants were notified and they agreed that during the game they are watched live video with the help of cameras located inside the game rooms, without the respective images being recorded. The sole purpose of video surveillance is to ensure the smooth running of the game, as well as for quick intervention in case of exceptional situations.

Players' personal belongings, such as mobile phones, keys, bags, backpacks, food, drinks, etc., will be left in the secure locker rooms provided by GTM.

Participants commit to keep confidential all the details of the games, such as: sets, scenarios, puzzles, clues, codes, solutions, etc. Disclosure to the public, without the consent of GTM, of any of these elements is strictly prohibited and may result in the patrimonial liability of guilty players.

The participation in the game of people suffering from various diseases / conditions that in the context of the game could affect their health in any way is not recommended. Each person is fully responsible for the decision to participate in a game organized by Gtm and the consequences that will result from its own decision, the company having only an obligation to inform about possible risks, an obligation that is considered fulfilled by simply displaying this document on the site. In this regard, the company does not assume any responsibility for any incidents or physical damage suffered during the game by the players concerned.

The Company does not tolerate any form of harassment, antisocial behaviour or abuse (verbal or physical) towards its staff and / or customers. The notification of such situations will automatically lead to the end of the game as well as to the notification of the competent authorities.

The participants in the game declare on their own responsibility that they have read and understood this regulation, that they agree and assume all the obligations provided in it. He also declares on his own responsibility that they will not take any action that will cause themselves or others physical or mental suffering.

Failure to comply with any of the above obligations entitles the Company, depending on the situation, to immediately interrupt the game, not to allow access to the premises of GTM locations of guilty persons and also to take all legal steps necessary to restore order and recover all damages.

Privacy Policy

AND PROTECTION OF PERSONAL DATA (GDPR)

This document describes the policy of GAP THE MIND ESCAPE ROOMS SRL regarding the collection and processing of personal data.

In order for the company to operate properly, it is necessary to collect personal data from players at the time of booking. The collection and processing of personal data is done only in accordance with the relevant legislation in force, the operator taking all legal measures to maintain their confidentiality. The purpose of the collection and processing of personal data, as well as the rights and obligations of each party (the company as data controller and the user of the site as data subject) are set out below.

By making the reservation it is assumed that all customers / users have taken note of all the rules presented in it that they have read and understood in full and express their consent to the processing of personal data by the company for the legal purpose indicated and in accordance with the legal provisions in force.

Name and identification data of the personal data controller

GAP THE MIND ESCAPE ROOMS SRL ( Company or GtM) - Romanian legal entity based in Popești Leordeni, str. Maica Tereza no. 11, Corp 4, Ilfov County, registered at the Trade Register under no. J23 / 2985/2020, CUI: 42807430, telephone 0771 598 389, email address contact@gapthemind.ro. The company operates at the office located in Bucharest, str. Traian no. 42, sector 3.

What is personal data?

"personal data" means any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifying element, such as a name, an identification number, location data, an online identifier, or one or more many specific elements, specific to his physical, physiological, genetic, mental, economic, cultural or social identity;

What personal data does the operator process?

At the time of making a reservation the operator GAP THE MIND ESCAPE ROOMS SRL processes the following personal data:

• Full Name
• Phone number
• Email Address

In addition to this data, the controller may also request from customers, depending on the legitimate purpose pursued by the following personal data: billing address, personal numerical code, fax number, name and legal form in the case of legal persons, the registration number at the Trade Register, the Fiscal Code or the Unique Registration Code.

Respecting the legal principles of personal data processing

The company assumes that all personal data collections and processing comply with the following principles:

• The data shall be processed lawfully, fairly and transparently to the data subject;
• The data are collected for specific, explicit and legitimate purposes and are not further processed in a manner incompatible with those purposes;
• The data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• The data is accurate and, if necessary, updated; all necessary measures must be taken to ensure that personal data which are inaccurate, having regard to the purposes for which they are processed, are deleted or rectified without delay;
• The data shall be kept in a form which permits identification of data subjects for a period not exceeding the period necessary to fulfill the purposes for which the data are processed;
• The data shall be processed in a manner that ensures adequate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, by taking appropriate technical or organizational measures.

The purpose of the processing of personal data

The company processes personal data only for the legitimate purposes necessary for the development of legal relations between it and players, such as:

• registration of reservations
• telephone and e-mail confirmation of reservations
• any communication in the relationship with customers necessary for the smooth running of the game
• informing customers about any incidents related to the reservation or availability of the game
• sending the feedback form
• Publication on the Internet of the fact that the subject used the company's services, of their description
• Sending notifications via SMS
• Making calls / sending emails to present the company's offers, services and products
• Invoicing and collection of services provided

Duration of storage of personal data

Personal data are stored only for the period necessary to fulfill the legitimate purposes indicated above, but not more than 5 years or until the exercise of the right of deletion.

Your rights as a data subject

The company undertakes to respect all the rights of the data subjects in connection with the processing of personal data provided in Regulation no. 679/2016 on the protection of individuals with regard to the processing of personal data (GDPR Regulation). The rights of the data subject are the following:

• The right to transparency (right to information)
• The right of access to personal data
• The right to rectify (update) personal data
• The right to the deletion of personal data
• The right to restrict processing
• The right to opposition
• The right to portability
• Rights in connection with automated individual decision-making, including profiling

Data transfer to other people

The company does not transfer personal data to other operators without prior notification or request of the data subject.

The company may keep or disclose information submitted in order to comply with legal provisions, legal procedures or to respond to a request from public authorities. It may also use the data to exercise its legal rights, to defend itself in legal proceedings or to prevent, detect or report illegal activities, such as fraud, abuse, breach of terms and conditions or threats to the security of the Company, or the physical safety of any person.

Notifications and competent authorities

Notifications regarding the processing of personal data may be sent to the Company by a message to the e-mail address contact@gapthemind.ro. 

Also, the data subjects have the right to notify the National Authority for the Supervision of Personal Data Processing (ANSPDCP) regarding the illegal processing of personal data by sending a notification to the authority's headquarters: Bucharest, B-dul G-ral. Gheorghe Magheru, no. 28-30, Sector 1, postal code 010336, e-mail: anspdcp@dataprotection.ro. 

Online Payment and Return Policy

Payment for the products and services offered by GTM can also be made online with the card through a secure payment platform. 

Upon confirmation of payment, users will receive an email with an identification code for the services purchased, as well as the related invoice. In order to actually benefit from the purchased services, the buyer must make an appointment on the organizer's website in the desired / related section of the purchased service. 

Failure to make a reservation within the time limit set by GTM makes it impossible for the company to provide the paid services, without the obligation to refund the price paid. Unless expressly provided for a shorter period, the services purchased online are valid for 6 months from the date of receipt of the confirmation email.

The return / cancellation of services purchased online is possible for a period of 14 days from the moment of confirmation of payment. In this case, the buyer must send an email to GTM (contact@gapthemind.ro) expressing his desire to cancel the purchased services, in which case the company undertakes to return in full the value of the services paid within 14 days of receiving the email from the buyer.

However, if the user wishes to return / cancel the purchased services less than 24 hours before the date set by appointment / reservation or before the deadline by which he could make the reservation, the refund of the price paid will be 80%. , under the same conditions shown above.